Support
Customers of consumer products may contact support@innersafe.com for free technical support.
Customers of enterprise security solutions must use the contact information assigned to them under the terms of the support agreement.
General Questions
Yes. In a recent test at a manufacturing company, Innersafe's solution was selected over competing solutions based on the ability to prevent data theft by insiders. Innersafe's corporate solutions add strong security to mission-critical business and engineering software.
Innersafe products do not contain any adware or spyware. Further, we do not add backdoors to our products.
Innersafe products are easy to completely uninstall. When uninstalling, Innersafe products attempt to remove all files and registry entries installed by that product. Please remember to unprotect any protected files before uninstalling Innersafe products.
Innersafe products do not modify any executable files on your hard drive.
Innersafe does not store passwords or keys derived from passwords on the hard drive, Windows registry, etc. Unlike weak solutions, Innersafe makes it impossible to obtain the password by analyzing the secured file.
That depends entirely on the quality of the security product using AES-128. A 128-bit symmetric key is almost never the weakest link in data security. It is possible to have a well-designed product using AES-128 that is far more secure than a poorly-designed product using AES-256. For example, Innersafe products do not allow millions of passwords to be guessed per second and supports passwords up to 32 characters.Professional editions support 256-bit keys but that shouldn't be the only reason to upgrade.
Innersafe for Palm Desktop
Not by Innersafe so you have full compatibility with Palm OS software running on the handheld. Hotsync will ask for your password and decrypt data as it moves from PC to handheld. It will also encrypt protected data as it moves from handheld to PC. This enables your data to be secure on your PC while remaining compatible with applications running on your handheld such as Palm TX, Treo 650, etc.
Palm Desktop does not create all the .dat files when a new Palm user is initially created. Some .dat files such as memo.dat are created when you first enter the memo application within Palm Desktop.Innersafe for Palm Desktop will indicate these yet-to-be created Palm .dat files as missing.
If you performed a Hotsync, can restore the information from handheld to the PC. To do this, you must uninstall Innersafe for Palm Desktop, delete the secured files, and then Hotsync. This will restore your data from the handheld to PC. Instructions for doing this is in the Help file. You can access the Help file from the Windows Start menu.
Without Innersafe, Palm Desktop does not understand how to use encrypted files. For example, if you copy encrypted files to a new PC which doesn't have Innersafe for Palm Desktop. In such cases, Palm Desktop will first rename any dat files it cannot understand and then create new ones. E.g., Palm Desktop might rename address.dat to address.dat.001 and create a new address.dat. To prevent this, avoid running Palm Desktop without Innersafe if you still have any encrypted dat files.
Innersafe for Media Player
Two media players are supported:
- Media Player Classic 6.4.9 (MPC)
- Microsoft Windows Media Player 6.4 (WMP)
MPC is a free non-Microsoft media player that has more features than WMP 6.4 while having a similar user interface.
If you upgraded to a newer version of WMP, you may have version 6.4 available. Use the Windows Start menu to run "mplayer2.exe" to run WMP 6.4.
Innersafe for Media Player supports AVI (video), MPEG (video), and MP3 (audio).More specifically, the following file extensions are supported: .mp3, .avi, .mpg, .mpeg, .m1v, .mp2, .mpa, .mpe, and .mpv.
Codecs such as DivX, XviD, etc. already supported by your media player should continue to work. If you encounter any incompatible codecs, please let us know.
You cannot access secured media files without the correct password or passfile.
For this reason, a password hint should always be used.
Innersafe for IrfanView
Innersafe for IrfanView supports IrfanView 3.98.
Innersafe for IrfanView officially supports BMP, GIF, JPEG, PNG, and TIFF.
You cannot access secured image files without the correct password or passfile.
For this reason, a password hint should always be used.
